Sites
by
Sweven
Frank
Barnhardt
Hello, I’m Frank Barnhardt.
I’m a Senior UX and Product Designer with 15+ years of experience designing data-rich, enterprise products.
I specialize in operational systems—dashboards, workflows, and multi-role tools—where clarity, trust, and scale are critical.
I work end-to-end across discovery, design, and delivery, partnering closely with product and engineering to turn ambiguity into usable, scalable systems.
Selected Projects
Here is some selected work across complex products, platforms, and workflows—where design quality and systems thinking go hand in hand.
2025
Parcel Management Platform
Leading UX for a large-scale parcel auditing and reconciliation system used across multiple roles.
2025
NetHive IQ
Designing scalable interaction models for AI-driven customer intelligence tools
2024
Cisco U Learning Center
Redesigned Cisco.com and Cisco U. workflows to improve navigation, discovery, and cross-team collaboration across complex enterprise content.
2023
Executive Leadership Presentation
Led high-fidelity interactive prototypes that mapped end-to-end user journeys, bringing complex screens to life in a story-driven experience.
End-to-End Impact
I guide complex systems from early discovery through delivery, helping teams turn ambiguity into clear, scalable experiences.
I work closely with product and engineering to shape system vision, align teams, and design workflows that hold up under real operational pressure — from early concept through launch and iteration.
Discover
- Frame problems and opportunities with stakeholders
- Align teams around shared understanding
Define
- Clarify goals, constraints, and success criteria
- Establish direction and priorities
Design
- Shape workflows, interactions, and system patterns
- Explore and validate solutions through iteration
Develop
- Partner closely with engineering through build
- Ensure intent, quality, and feasibility
- Clear communication of design rationale
Deploy
- Launch support & UX QA
- Post-release insights and iteration planning
- Measuring outcomes and user impact
Core Skills & Capabilities
A focused set of capabilities I use to design, scale, and deliver complex systems.
Strategy & Systems
- Experience vision & system definition
- Service & system mapping
- Persona and role-based design
Interaction & UX Design
- User flows & task models
- Complex workflows & data-dense interfaces
- Prototyping for alignment and validation
Design at Scale
- Design systems & component alignment
- Cross-role consistency & pattern reuse
- Scaling patterns across products and platforms
Research & Insight
- Stakeholder and user interviews
- Journey mapping & synthesis
- Translating insights into design direction
Collaboration & Delivery
- Cross-functional facilitation
- Delivery-ready specs & UX QA
- Clear communication of decisions and rationale
My ApprOACH
I design with clarity, craft, and purpose—helping teams navigate complexity and make confident decisions.
My approach is collaborative and low-ego, grounded in systems thinking, and focused on creating work that scales beyond individual features.
I immerse myself in my clients’ vision and goals, guided by a belief in humanizing technology through thoughtful, effective design.
design projects
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
design projects
Presentaion Pitch
user experiene, lahout ,theom, tjlke
Built rapid-turnaround interactive prototypes that turned executive kickoff into hands-on innovation experience. Each stakeholder had a personal device paired with print materials—tapping through "What If" scenarios, exploring futures, feeling the possibilities. Set the bar high for strategic planning week.
2025
