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Sweven
Frank Barnhardt
Principal UX & Product Designer
Hello
My Name is Frank
I'm a principal UX and product design lead with 15+ years of experience creating human-centered, collaborative solutions across industries.
I also draw and play guitar.
Meet Frank
Deep thoughts
I’ve led design from startups to Fortune 500 companies, building strong partnerships with engineering and leadership.
My APproach
I make complexity disappear
I lead product design for complex platforms — shaping roadmaps, aligning cross-functional teams, and evolving systems over time
Let's have some fun getting it done.
View My Approach
Experience
Trusted by Teams That Matter
From enterprise logistics to AI-enabled platforms, I help teams rethink how systems connect, scale, and evolve, with a proven track record of trusted partnerships across major global brands.
I bring high skill, no drama.
REview Case Studies
Highlighted work
A selection of projects that demonstrate how I approach design thinking at scale and its real-world impact.
1
Parcel Management System Overhaul
Led system-wide updates to FedEx’s parcel tracking platform, improving navigation, workflows, and operational consistency across the app.
Role: Principal UX & Product Designer
Timeline: 18 months
View CASE Study
2
Optimize Cisco.com for Learning & Training
Launched a roadmap for Cisco U, streamlining navigation and flows to improve learner experience.
Role: UX Consultant / UX Strategist
Timeline: 5 weeks
View CASE Study
3
AI-Powered Digital Assistant
Introduced an AI assistant to streamline chat workflows and accelerate critical operational decisions.
Role: Sr. UX & Product Designer
Timeline: 6 weeks
Password protected
4
Interactive Executive Prototype
Designed and tested interactive prototypes in California for an executive review.
A team member loaded the app onto a device in Singapore, letting leadership explore it firsthand as an interactive story to open the meeting.
Role: High-Fidelity Prototype Designer
Timeline: 4 weeks
View Case Study
see all work >
Skills & Capabilities
System Strategy
- Scalable interaction frameworks
- Business-aligned product logic
- Cross-team design standards
- Structural system improvements
- Roadmap influence
Leadership & Influence
- Cross-functional team leadership
- Executive alignment & strategy
- Mentorship & coaching
- Stakeholder communication
- Driving design culture
Product Execution
- End-to-end feature leadership
- Production-ready interaction patterns
- State and edge-case modeling
- Engineering partnership
- AI-enabled workflow prototyping
design projects
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Helpful Tips / Customer Support
user experiene, lahout ,theom, tjlke
Led the UI/UX design for Chase's public Support page, creating a detailed video collection and step-by-step help for the issues Chase customers ask about most.
2021
Parcel Managment
user experiene, lahout ,theom, tjlke
Led UX and Service Design over a year to create major new features for the Parcel system—including Charge Slip Generator and Quick Quote—that helps caputre $5 in lost revenue.
2025
design projects
Presentaion Pitch
user experiene, lahout ,theom, tjlke
Built rapid-turnaround interactive prototypes that turned executive kickoff into hands-on innovation experience. Each stakeholder had a personal device paired with print materials—tapping through "What If" scenarios, exploring futures, feeling the possibilities. Set the bar high for strategic planning week.
2025
